The usual assumption about bike servicing is that the bike has to go somewhere — a shop, a workshop, a queue. It doesn't. Everything a bicycle needs, from a brake adjustment to opening up the bottom bracket, can be done properly at your address with the right tools brought to you.
What "Onsite" Actually Means Here
Onsite servicing has a reputation for being a quick wipe-down and a squirt of lube, and plenty of operators have earned that reputation. That isn't what this is. A proper onsite service means the bike goes on a stand at your block, the tools come out of the van, and the work gets done to the same standard it would be on a bench — because it is a bench, it just travelled to you.
The practical difference is your time. You don't drop the bike off, you don't come back for it, and you don't lose it for three days.
What We Do At Your Door
- Brake tuning, caliper alignment and pad replacement
- Gear indexing and derailleur adjustment
- Full drivetrain service — chain, cassette and derailleurs degreased and re-lubricated
- Bottom bracket service — bearings opened, cleaned and re-greased
- Headset service — fork out, bearings inspected and re-greased
- Tyre and tube replacement, pressure check
- Full safety inspection and torque check on every bolt
That's the whole range. There is no tier of work that gets deferred to somewhere else.
What Your Bike Actually Needs
- Gears skipping or slow to shift: indexing and derailleur adjustment. Quick.
- Brakes squealing or feeling soft: usually contamination or alignment — see our brake guide.
- Chain dry, rusty or noisy: drivetrain service, or replacement if it's worn past cleaning.
- Grinding or creaking under pedalling load: bottom bracket bearings.
- Steering notchy or catching at low speed: headset bearings.
- Not sure: send a photo and describe the symptom. We'll tell you before we come out.
Why The Bearings Matter
The two jobs people leave longest are the bottom bracket and the headset, and both are structural rather than cosmetic. A bottom bracket with play puts uneven load through the frame every time you pedal hard. A headset that's dry or pitted changes how quickly the bike responds when you steer at speed. Neither announces itself dramatically, which is exactly why they get left. Our bottom bracket and headset guide covers what they involve, and the servicing frequency guide has intervals by riding style.
What It Costs
Pricing is by service tier. The Safety Package ($68) covers brake and shifter tuning, alignment, chain lubrication and a full torque check. Premium ($148) adds a full drivetrain service. Gold ($198) adds the bottom bracket and headset.
Safety Package
Brake & shifter tuning, alignment, torque check
Premium Package
Everything in Safety, plus full drivetrain service
Gold Package
Everything in Premium, plus bottom bracket & headset
Full breakdown in our 2026 price guide, or on the Packages page.
Tell Us The Symptom, We'll Come To You
Send a photo and describe what the bike is doing on WhatsApp. We'll tell you what it needs and what it'll cost before we turn up.
Ask On WhatsApp →